The ainavio Shopping Assistant is a versatile solution used by end customers across various direct-to-consumer channels, messaging platforms and in-store touchscreen solutions.
Thanks to the plug-and-play functionality, the chatbot is ready for immediate use and seamlessly integrates the product data from the PIM.
The chatbot advises end customers individually, recommends suitable products, provides information about possible promotions and provides helpful instructions - all based on the current product data from the PIM.
The Support Assistant is available 24/7 to customers and employees to answer questions about products, shipments, returns, etc. in real time.
Unanswered questions from the ainavio support assistant are forwarded to internal support staff.
Durch die nahtlose Integration in Ihre CRM- und IT-Landschaft kann ainavio Interaktionen individuell auf jeden Nutzer zuschneiden und so Kundenzufriedenheit sowie -bindung nachhaltig steigern.
Ermöglichen Sie Ihren Kunden, direkt im Chatbot Aktionen auszuführen – von Anfragen bis zu Transaktionen. Prozesse werden nahtlos im Hintergrund automatisiert und sorgen für ein durchgängiges, reibungsloses Nutzererlebnis.
Behalten Sie jederzeit den Überblick über Inhalte und Antworten im Chatbot. Sie sehen, aus welchen Datenquellen Informationen stammen und wie sie genutzt werden – für maximale Transparenz und Vertrauen.
Intelligent product recommendations and consultation
Based on the queried data, possible extensions & functions for products are actively offered.
During the conversation and customer journey, possible complementary products are offered.
Comparison of different products in a product family, including competitor products, and direct highlighting of the advantages of the pre-defined recommended product.
Individual discounts based on customer history and conversation, for example as buy box, upselling and cross-selling functions. Also personalized time-limited discounts for shopping baskets.
